Tietoevry is hiring fresh graduates for the role of Service Desk Engineer (L1). This is a fantastic opportunity for candidates eager to start their careers in IT support. Review the full details below and apply online.
| Company Name | Tietoevry |
| Job Position | Service Desk Engineer (L1) |
| Job Location | Chandigarh, India |
| Job Type | Full-Time |
| Experience | Fresher / Entry Level |
| Qualification | B.Tech / BCA / B.Sc (CS/IT) or related field |
| Salary | Competitive |
| Last Date to Apply | Apply ASAP |
Job Summary
We are looking for a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. This entry-level role is perfect for recent graduates beginning a career in IT support. You will act as the first point of contact, providing initial troubleshooting and assistance.
Key Responsibilities
- Serve as the first point of contact for technical support via phone, email, or self-ticketing system.
- Troubleshoot and resolve basic hardware, software, and network issues.
- Log and track incidents and service requests in the ticketing system with accurate documentation.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate complex issues to L2/L3 teams as needed.
- Contribute to the knowledge base with documentation and user guides.
- Deliver outstanding customer service with professionalism.
- Collaborate with IT team members to ensure efficient service delivery and continuous improvement.
Qualifications
- Education: Bachelor’s degree in IT, Computer Science, or a related field (B.Tech, BCA, B.Sc CS/IT).
- Technical Skills: Familiarity with basic hardware, software, and networking concepts.
- Communication: Excellent verbal and written communication abilities.
- Problem-Solving: Strong analytical thinking and attention to detail.
- Customer Service: Enthusiastic, customer-first mindset.
- Adaptability: Multi-tasking ability and comfort in fast-paced environments.
- Team Player: Collaborative and eager to learn.
Preferred Qualifications
- Relevant certifications (e.g., ITIL Foundation) are a plus.
- Internship or hands-on IT support experience is advantageous.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement
- Supportive and inclusive work culture
- Hands-on training and mentorship from seasoned IT professionals
How to Apply
- Click the “Apply Here” button below to visit the official Tietoevry career page.
- Complete the registration (if not already registered).
- Submit your documents and fill out the application form.
- Review all information carefully before submitting.
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