Accenture is hiring candidates for the role of Application Tech Support for Bengaluru, India locations. Check out the complete details below.

Job Description:

• Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities:

• Expected to build knowledge and support the team.
• Participate in problem-solving discussions.
• Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.
• Interact with clients to accurately define and understand their issues.
• Utilize deep product knowledge to interpret and design effective resolutions.
• Collaborate with the team to continuously improve system performance and client satisfaction.
• Stay updated with the latest product developments and enhancements.
• Contribute to the development of knowledge base articles and documentation.

Professional & Technical Skills:

• Proficiency in Service Desk Management, Service Desk Voice Support.
• Experience with incident management tools.
• Strong understanding of IT service management principles.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues.
• Knowledge of ITIL framework and best practices.

How to Apply:

• Click the “Apply Here” button below to visit the official career page.
• Click on “Apply” and complete the registration process (if not already registered).
• Fill in the application form with necessary details and upload required documents.
• Review all details carefully and submit the application.

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