Job Summary

We are looking for a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. This entry-level role is perfect for recent graduates beginning a career in IT support. You will act as the first point of contact, providing initial troubleshooting and assistance.

Key Responsibilities

• Serve as the first point of contact for technical support via phone, email, or self-ticketing system.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Log and track incidents and service requests in the ticketing system with accurate documentation.
• Assist users with password resets, account unlocks, and basic application support.
• Escalate complex issues to L2/L3 teams as needed.
• Contribute to the knowledge base with documentation and user guides.
• Deliver outstanding customer service with professionalism.
• Collaborate with IT team members to ensure efficient service delivery and continuous improvement.

Qualifications

• Education: Bachelor’s degree in IT, Computer Science, or a related field (B.Tech, BCA, B.Sc CS/IT).
• Technical Skills: Familiarity with basic hardware, software, and networking concepts.
• Communication: Excellent verbal and written communication abilities.
• Problem-Solving: Strong analytical thinking and attention to detail.
• Customer Service: Enthusiastic, customer-first mindset.
• Adaptability: Multi-tasking ability and comfort in fast-paced environments.
• Team Player: Collaborative and eager to learn.

Preferred Qualifications

• Relevant certifications (e.g., ITIL Foundation) are a plus.
• Internship or hands-on IT support experience is advantageous.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Supportive and inclusive work culture
• Hands-on training and mentorship from seasoned IT professionals

How to Apply

• Click the “Apply Here” button below to visit the official Tietoevry career page.
• Complete the registration (if not already registered).
• Submit your documents and fill out the application form.
• Review all information carefully before submitting.

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