About Syfe

Syfe is a digital investment platform on a mission to empower people to grow their wealth for a better future. With headquarters in Singapore and operations across Hong Kong and Australia, Syfe serves over 250,000 investors. Backed by US$132 million in funding and multiple industry awards, Syfe is recognized as one of the top fintech startups in Asia. Join a world-class team of finance and technology professionals dedicated to innovation and excellence.

Key Responsibilities

• Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows).
• Respond promptly to user-reported issues via ITSM platforms and ensure resolution.
• Handle onboarding/offboarding (device setup, account provisioning, access revocation, device recovery).
• Administer accounts in Google Workspace, Slack, Jira, etc.
• Monitor endpoint protection and maintain IT asset inventory (Snipe-IT).
• Troubleshoot hardware/software issues remotely or on-site.
• Coordinate with vendors for warranty, servicing, or procurement.
• Create/update IT documentation, SOPs, and knowledge base articles.
• Assist with access reviews, audits, and compliance activities.
• Support VPN and security solutions (JumpCloud Go, Twingate).

What We’re Looking For

• Hands-on experience with macOS and Windows environments.
• Familiarity with tools like Google Workspace, JumpCloud, Slack, Jira, Snipe-IT, SentinelOne.
• Basic networking knowledge (IP, DNS, VPN, firewalls).
• Experience with ITSM tools (e.g., Jira ITSM).
• Excellent documentation, organizational, and communication skills.
• 1–3 years of IT support experience.
• Preferred certifications: ITIL, MCSA (not mandatory).

The Syfe Advantages

• Annual learning allowance for courses and books.
• Recreational allowance and home-office setup support.
• Latest MacBook Pro and necessary hardware/software.
• Comprehensive medical insurance.
• Equity ownership opportunities for all employees.
• Expert guidance on personal financial management.

How to Apply

• Visit the official career page of Syfe.
• Register or log in to apply.
• Upload your resume and required documents.
• Review details carefully before submitting.

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