Syfe, a leading digital investment platform, is hiring an IT Support Engineer for its Gurugram office. If you’re passionate about IT systems, user support, and want to be part of a global fintech innovator, this role is for you. Apply now!
| Company Name | Syfe |
| Job Position | IT Support Engineer |
| Job Location | Gurugram, India |
| Job Type | Full-Time |
| Experience | 1–3 Years |
| Qualification | Bachelor’s degree in IT, Computer Science, or related field |
| Salary | Not Disclosed |
About Syfe
Syfe is a digital investment platform on a mission to empower people to grow their wealth for a better future. With headquarters in Singapore and operations across Hong Kong and Australia, Syfe serves over 250,000 investors. Backed by US$132 million in funding and multiple industry awards, Syfe is recognized as one of the top fintech startups in Asia. Join a world-class team of finance and technology professionals dedicated to innovation and excellence.
Key Responsibilities
- Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows).
- Respond promptly to user-reported issues via ITSM platforms and ensure resolution.
- Handle onboarding/offboarding (device setup, account provisioning, access revocation, device recovery).
- Administer accounts in Google Workspace, Slack, Jira, etc.
- Monitor endpoint protection and maintain IT asset inventory (Snipe-IT).
- Troubleshoot hardware/software issues remotely or on-site.
- Coordinate with vendors for warranty, servicing, or procurement.
- Create/update IT documentation, SOPs, and knowledge base articles.
- Assist with access reviews, audits, and compliance activities.
- Support VPN and security solutions (JumpCloud Go, Twingate).
What We’re Looking For
- Hands-on experience with macOS and Windows environments.
- Familiarity with tools like Google Workspace, JumpCloud, Slack, Jira, Snipe-IT, SentinelOne.
- Basic networking knowledge (IP, DNS, VPN, firewalls).
- Experience with ITSM tools (e.g., Jira ITSM).
- Excellent documentation, organizational, and communication skills.
- 1–3 years of IT support experience.
- Preferred certifications: ITIL, MCSA (not mandatory).
The Syfe Advantages
- Annual learning allowance for courses and books.
- Recreational allowance and home-office setup support.
- Latest MacBook Pro and necessary hardware/software.
- Comprehensive medical insurance.
- Equity ownership opportunities for all employees.
- Expert guidance on personal financial management.
How to Apply
- Visit the official career page of Syfe.
- Register or log in to apply.
- Upload your resume and required documents.
- Review details carefully before submitting.
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