Oracle Recruitment Drive :-
Oracle is hiring candidates for the role of Support Analyst for the Bangaluru, India locations. The complete details about Oracle Recruitment Drive are as follows.
| Company Name | Oracle |
| Job Position | Support Analyst |
| Job Location | Bangaluru, India |
| Salary Package | Up to 6 L.P.A* |
| Experience | Fresher/Experience |
| Batch | 2024 and Before |
| Website | Oracle.com |
| Last date to apply | Apply ASAP |
Responsibilities:
- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc. Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes. Document case notes in the ticket tracking system and escalate incidents when appropriate. Work is semi-routine in nature. Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Must have:
- VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES.
- Good knowledge of Windows & Mac OS.
- Experience managing Active Directory accounts.
- Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
- Minimum 1 year of experience working in technical support supporting global customers.
- Must be willing to work in US Shifts.
Skills Required:
- Active Directory
- Citrix
- Customer Service
- Excellent communication skills
- MS Office
- Networking Concepts
- Operating Systems
- Technical SupportTroubleshooting
How to apply for Oracle Recruitment Drive 2024:-
- Click on the “Apply Here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before create an account.
- After registration, log in and fill in the application form with all necessary details.
- Submit all relevant documents, if requested ( e.g. resume, id proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
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